Ah, yes...restaurant story time. I'll try to keep this as succinct as possible:
The restaurant is dead tonight. I'm kept on as a closer, which is fine by me, but we're in line to close about an hour early, when wouldn't you know, a table of four customers marches in about ten minutes before we plan to close the doors. No big deal. I was planning on being there all night, and one table only means I get home about 45 minutes later than I planned. We're running a ribeye special tonight--12 oz. steak, side, and salad for $15.95 (as opposed to our normal ribeye menu price of $19.95 for a 16 oz. steak with the same accoutrements). Now, because these people came in so late, they're the only ones left at about 10:00. Two of them order the steak special, and because our steaks are hand-cut, I get two very different pieces of meat--one about a quarter-inch thicker than the other because it has a little more fat on it.
I run them out, and like I said, because they're the only table in the whole place, I must have checked on them at least four or five times (mainly because my manager wanted to get out of there). No complaints the entire time, until it was time to pay the bill; then, the person who appears to be the mom figure tells me that the other lady's steak (I think she was the daughter) had a lot of fat on it, and she couldn't really eat the entire thing. Ever the diplomat, I try to point out that her steak was much thicker than the other one, and she responds with, "Yeah, but there was a lot of fat on it."
So here's my thing: I checked on them often enough that someone should have said something at some point, but I don't want to piss them off because I stayed an hour longer than every other server, and if I stayed that long for a five-dollar tip because someone is pissed, I'm gonna be a little peeved, myself. But I can't stand it when someone waits until they have eaten their entire meal to bring up an issue with the food--it smacks of tactlessness to me.
So...
The restaurant is dead tonight. I'm kept on as a closer, which is fine by me, but we're in line to close about an hour early, when wouldn't you know, a table of four customers marches in about ten minutes before we plan to close the doors. No big deal. I was planning on being there all night, and one table only means I get home about 45 minutes later than I planned. We're running a ribeye special tonight--12 oz. steak, side, and salad for $15.95 (as opposed to our normal ribeye menu price of $19.95 for a 16 oz. steak with the same accoutrements). Now, because these people came in so late, they're the only ones left at about 10:00. Two of them order the steak special, and because our steaks are hand-cut, I get two very different pieces of meat--one about a quarter-inch thicker than the other because it has a little more fat on it.
I run them out, and like I said, because they're the only table in the whole place, I must have checked on them at least four or five times (mainly because my manager wanted to get out of there). No complaints the entire time, until it was time to pay the bill; then, the person who appears to be the mom figure tells me that the other lady's steak (I think she was the daughter) had a lot of fat on it, and she couldn't really eat the entire thing. Ever the diplomat, I try to point out that her steak was much thicker than the other one, and she responds with, "Yeah, but there was a lot of fat on it."
So here's my thing: I checked on them often enough that someone should have said something at some point, but I don't want to piss them off because I stayed an hour longer than every other server, and if I stayed that long for a five-dollar tip because someone is pissed, I'm gonna be a little peeved, myself. But I can't stand it when someone waits until they have eaten their entire meal to bring up an issue with the food--it smacks of tactlessness to me.
So...
